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Care Coordination

The Care Coordination service is a multidisciplinary team at Medvivo's head office, providing timely support before an ambulance has been deployed and to paramedic crews on the scene. The service aims to reduce avoidable conveyance to emergency departments. 

CQC Outstanding-1

Timely Responses

The Care Coordination service directly receives cases from the ambulance service, before an ambulance has been deployed. This ensures the patients, receive the right response in the right time frame.

MV - About 2

Coordination Practices

 

Care Coordination Model
  • This service is a system-wide service staffed by Advanced Clinical Practitioners, General Practitioners, and Emergency Department consultants.
  • It is overseen by an onsite clinical lead and is linked to locality hubs. Staff work from the central hub or are able to support working and accessing the service remotely.
  • The service provides referrals via ambulance Computer Aided Dispatch, paramedics on scene, healthcare professionals, care homes, and patients on the End of Life Register.
  • The team supports patients across the age, speciality, and acuity spectrum, and paramedics can pull cases to avoid ambulance dispatch.
Care Coordination Principles
  • Provide care in the most appropriate setting: For example, at home utilising the Urgent Community Response; or at an Urgent Treatment Centre.
  • Optimise clinician and patient contact time, utilising a personalised approach – increasing patient satisfaction and reducing inequalities
  • Facilitate early clinical conversations and connect the patient to the right care needs, providing timely access to the correct care pathway, reducing stops along the way
  • Adaptable, multi-professional workforce, working across traditional boundaries – true integrated working and organisationally agnostic
Accreditations
disability-confident-large
CQC inspected and rated outstanding RGB
ISMS27001_CMYK_White
cyber essentials plus

Contact us

If you have any queries about this service please get in touch