Integrated Urgent Care

NHS 111

The NHS 111 is a free medical helpline that provides non-emergency advice for patient needs.

The service is part of the BSW IUC contract and is provided by Practice Plus Group (PPG), which has multiple call centres across the UK.

How do I use the NHS 111 service?

If you are in need of medical advice quickly, for a non-emergency issue and if your GP clinic is closed, you should dial 111
You will then speak to a NHS 111 adviser who will discuss your issue and provide advice on the best course of action
The adviser can then put you in touch with the Clinical Assessment Service (CAS) to discuss your condition further
You will then be advised on possible outcomes, for example, if you need to visit A&E, book a GP appointment or to visit an emergency dentist. You may also receive self care advise, without the need for a referral.

Mental health services

NHS 111 is a dedicated mental health line for patients with any mental health concerns to call, where their needs will be addressed by an appropriately trained clinician.

Simply dial 111 and then select option 2 from the list of options presented to you.

Clinical Assessment Service and Out of Hours

The Clinical Assessment Service (CAS) is a 24/7 service led by a multidisciplinary clinical team and expert non-clinical coordinators. It receives cases from NHS 111 and healthcare professionals for senior clinical reviews.

What happens when my case is passed from NHS 111 to the CAS?

You will be contacted by a suitably qualified clinician, who will fully assess your needs. They will agree the next steps with you, these could be:

Self care advice
Prescription
Face to face appointment
Home visits
Referral another appropriate service
Or if you need admission to hospital, this will also be arranged.

Out of Hours Primary Care (OOH)

The service operates during the closure of In-Hours GP surgeries, from 6:30pm-8:00am on weekdays and 24/7 on weekends and bank holidays. This will be where you will be seen for your face to face appointment, at one of the locations listed below.

Primary care centre locations:

Attending a primary care centre is by appointment only. We are not able to provide a 'walk-in' service. Our clinics are based at various locations across.